Family Medicine, Geriatrics & Wellness
215-540-4411
Interested in learning more about us?
SAME DAY APPOINTMENTS!
ON-LINE ACCESS TO MEDICAL RECORDS!
Appointments:
All office visits are by appointment only. This is an Open Access office. Which means, you can have an appointment with an available provider on the same day you call if you are an ESTABLISHED patient. To schedule an appointment call one of our receptionists at (215) 540-4411 or if you are an existing patient with access to our online portal, send a morning e-mail request.
Please make every effort to keep your appointment, as “No Shows” are not tolerated. If you are a new patient, obtain your previous medical records, including recent laboratory tests, prior to your appointment.
If you are unable to keep your appointment, please call us at least 24 hours in advance, as a courtesy to other patients who may need urgent care. Patients who do not show for a scheduled office visit without calling may be charged for that visit.
We know that your time is important to you, so we strive to stay on schedule with your appointment. Sometimes, however, unavoidable delays occur. We will keep you informed if a delay arises. We appreciate your understanding in situations like these.
Telephone Calls:
All messages are received as soon as possible, and every effort is made to return calls during regular working hours. There are times when we cannot answer all calls within the same day they are received.
Please tell us if your call is urgent, or must be returned the same day. Please confirm your contact telephone number with our receptionists.
Prescriptions, Refills, and Prior-Authorizations: On your first visit, please bring a list of all the medications and supplements you are currently taking. Advise us if you have any allergic reactions to any medications.
Please call the office or have your pharmacy call for your medication refills, and allow 1-2 days processing. No refills will be made after office hours because your medical records may not be available.
It is office policy that all patients receiving narcotics from our office must sign and honor a narcotic contract.
Depending on your insurance plan, some of your medications might need Prior-Authorization. The nurse doing the prior authorization will need to speak to the patient regarding previous medication use and failure on those medications. Also please be aware that it takes 5-7 business days for a medication prior authorization to be approved or denied.
Referrals and Pre-Certifications: We work closely with other physicians in the community and will sometimes need to refer you to a specialist. Those patients with managed care insurance, who require routine referrals, please provide us with 5 business days notice.
Depending on your insurance, some radiological exams will require Pre-Certification. Your exam cannot be scheduled without your Pre-Certification. One of our nurses must call your insurance company to obtain approval. It takes extra time, so please be patient with this process and allow us ample lead time.
Billing and Insurance: Please bring your insurance card with you and your co-pay amount at the time of each visit, whether with a doctor, nurse practitioner or registered nurse. Our contract with the insurance companies requires your co-payment at the time of each visit. The co-pay is collected when you arrive. At this time the office only accepts cash and checks for co-pays.
Confidentiality: All your medical records are confidential. We can release your records only if given written authorization. By law we may not discuss your medical care with anyone, including family members, without your permission.
Please see our HIPAA policy regarding our office privacy policy.
On Call Schedule: A Physician is "on call" whenever the office is closed. Please reserve the "on call" service for emergencies only or medical situations that cannot wait until the office reopens.
The "on call" doctor can be reached through the office answering service by calling (215) 540-4411. Please have your pharmacy number ready in case phone-in medication is required. If you do not hear from the "on call" physician within 30 to 45 minutes, please call the answering service again to make sure there was no technical problem or a wrong phone number.
Routine prescription refills will not be made by the on call physician.
Referrals will not be done by the on call physician.
Patients with life threatening symptoms should call 911, or go directly to the nearest Emergency Room.
